Are Chatbots Really Annoying?

I know what you’re thinking. You’re thinking, Alice, chatbots are annoying, I’ve seen them myself and I’m going to keep saying it!  I get it, you’ve had some bad experiences, I have too, but I hope you’ll read through and give yourself the opportunity to consider a different perspective.

 

#1 Chatbots Are Built By Humans

Chatbot saying hello

When I hear business owners or marketers, who are not using chatbots, say they will never use bots because they are annoying, it really confuses me. Here’s the thing, someone, a human being, has programmed the bot. So, chatbots themselves are not annoying, the humans (careless and/or inexperienced ones) that build them are.

You might now be asking so what? Chatbot, chatbot builder, what difference does this make…it’s annoying all the same! That brings us to the #2 reason you need to stop saying chatbots are annoying…

 

#2 Blaming The Tool vs The Creator

Chat messages on a mobile phone

You’re letting the creator off the hook when you blame the chatbot. A chatbot is no different than any other tool you have ever used to help grow or market your business. The tool is only as good as the person using it.

You should know and understand the tools that you’re using, you should also know and understand the platform that you’re using this tool on. The number one reason a bot builder creates an annoying bot? Inexperience. They have not taken the time to learn the rules, laws, or best practices of messenger marketing.

It’s ok to say, I don’t have time for that. Let’s face it, every time you blink there’s a shiny new tool or platform that will be a “game changer” and you “have to” use it. Which brings us to the #3 reason you need to stop saying chatbots are annoying…

 

#3 You Haven’t Built A Chatbot

Speech Bubble icon

If you tried every shiny new tool, you’d never have time to run your business. That doesn’t mean you shouldn’t do some research to see if this tool is worth your time. You’re a business owner and it’s not a good business practice to dismiss something you have not properly looked into or used for yourself.

Are there bad marketers that will misuse chatbots…duh! There are bad marketers using email and social media right now, does that mean those tools are annoying? Or better yet, does it mean you are annoying in your email and social media marketing?

 

#4 Bonus Reason – Sometimes It’s Not Even A Chatbot!

Chatbot icon

That’s right, it may not have been a bot that annoyed you. Have you ever had to email someone on vacation and get an auto responder message? I once had to copy someone on several emails while they were on vacation and received the auto response email back each time…annoying!!!

Did you know Messenger has the same feature, it’s called default reply. Default replies are NOT A BOT and yes, they are annoying.  I’ve seen people complain about annoying bots and then proceed to describe a default reply that always sends the same message and they never get a response back for the page admin. As annoying as that is, it’s not a bot.

TIP: You can check your messenger settings on your business page under settings > Messaging and Advanced Messaging. If you have a bot attached to your page, you’ll also want to check that a default reply is not active there as well.

Don’t let what others are doing wrong keep you from doing it right. More importantly don’t let what others are saying keep you from trying or at least keeping open the possibility of using a tool that could be beneficial for you.

If Facebook is a key platform for your business marketing, then messenger marketing should be on your radar, even if you’re just setting up a simple welcome message flow with your contact information.

 

How can you be sure to get it right when so many others are getting it wrong?

  1. Don’t be in a hurry to implement a chatbot if it’s new to you, it’s ok to take your time…however long that time may be, to understand it so you can do it right.
  2. Start small. Yes, chatbots can do a lot of things, but they don’t have to do a lot of things. Start with one thing, the simplest thing for you, and go from there.
  3. Seek guidance from someone who has already done the work and understands chatbots, the rules, laws, and best practices.

Are you ready for a better bot experience for you and your subscribers?

Download your FREE Chatbot Guide HERE. Opens in Messenger.

What Others say

Alice recently deployed a business chatbot on our FB page. I was really pleased with how swiftly it was created and activated also with the amount of patience Alice has.

If you are considering a chatbot that actually works and makes your business look good then reach out to Alice.

On top of all of that, she's a lovely person to work with and makes it all feel so easy to do

Kevin Arrow

Director, Sarke Media

Alice is fun, engaging, calm, and confident. Just watching her on screen I learn a lot and that’s before diving into the information she shares. She empowers people to go Live by making the technology understandable (essential for me!).

I had a few questions about lighting and Alice came to some of my lives then made several helpful and simple to implement suggestions.

So whether your just starting your video adventure or you’re already doing some live video and want to raise the quality, content, and connection elements Alice can help you do all that and more!

Laura Donnelly

Chief Easiness Officer, Dancing With Ease

I love Alice's work and approach so much, because she's real, she's fun and she is sensitive to the reality that we all are different. Her livestreaming tips have helped me relax, and be more of myself and have got so much more increased engagement. She helps me to look more directly into the camera instead of everywhere but (LOL, sad but true!) and help me to overcome so of the technical issues too. Her recently masterclass which I attended is pure gold and already it's paying off. If you are looking to get started with livestreaming and want to work with someone who cares, get in touch with Alice Miriam Andreat you won't regret it, although you might if you don't! Yes she's that good!! 

Carrie Eddins

PR Coach, The Blondpreneur

What Others say

Alice recently deployed a business chatbot on our FB page. I was really pleased with how swiftly it was created and activated also with the amount of patience Alice has.

If you are considering a chatbot that actually works and makes your business look good then reach out to Alice.

On top of all of that, she's a lovely person to work with and makes it all feel so easy to do

Kevin Arrow

Director, Sarke Media

Alice is fun, engaging, calm, and confident. Just watching her on screen I learn a lot and that’s before diving into the information she shares. She empowers people to go Live by making the technology understandable (essential for me!).

I had a few questions about lighting and Alice came to some of my lives then made several helpful and simple to implement suggestions.

So whether your just starting your video adventure or you’re already doing some live video and want to raise the quality, content, and connection elements Alice can help you do all that and more!

Laura Donnelly

Chief Easiness Officer, Dancing With Ease

I love Alice's work and approach so much, because she's real, she's fun and she is sensitive to the reality that we all are different. Her livestreaming tips have helped me relax, and be more of myself and have got so much more increased engagement. She helps me to look more directly into the camera instead of everywhere but (LOL, sad but true!) and help me to overcome so of the technical issues too. Her recently masterclass which I attended is pure gold and already it's paying off. If you are looking to get started with livestreaming and want to work with someone who cares, get in touch with Alice Miriam Andreat you won't regret it, although you might if you don't! Yes she's that good!! 

Carrie Eddins

PR Coach, The Blondpreneur

';